No.01Curaçao licence
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18+ · New players · Full terms apply
Truststake casino at a glance
Truststake (also written Trust Stake) is the second casino we cover from Sefiarray B.V., after Betmac. truststake.com forwards permanently to truststake1.com, the address on its licence certificate.
| Detail | Finding |
|---|---|
| Truststake login address | truststake1.com, reached from truststake.com; many look-alike sites use the name |
| Truststake register details | Legal name, date of birth, address, email and phone; 18 or older, one account per person |
| Truststake minimum deposit | €20 for the welcome bonus; the site’s payment table starts at £10 for cards |
| Currency | Euros in the terms; the site’s own payment table is in pounds |
| Sportsbook | None found, although the site’s text mentions sports betting |
| App | None found; the site runs in a phone browser |
| Support | Email (support@truststake.com in the terms); chat and email 24/7 according to its Trustpilot replies |
| Account controls | Deposit limits and time-outs in the account; self-exclusion by email |
How we checked this Truststake review
On 29 October 2026 we read Truststake’s general terms, bonus terms, offer pages, privacy policy and the help text on its homepage and lobby, with every collapsed section opened, and compared the terms line by line with Betmac’s. We checked the licence certificate behind its seal, the regulator’s register (the latest edition is dated 20 October 2026) and its enforcement register, tested its sports addresses, and searched both app stores. We read its Trustpilot profiles and searched Casino Guru, AskGamblers and Reddit. We didn’t open an account, deposit, withdraw or contact support. Our review method explains the rest.
Is Truststake casino safe? Licence and player protection
Truststake is run by Sefiarray B.V. (company number 155219, Fransche Bloemweg 4, Willemstad, Curaçao). The Curaçao Gaming Authority’s certificate for truststake1.com names licence OGL/2024/842/0350, granted on 25 July 2025, status Active (checked 29 October 2026). The regulator’s register, still the edition of 20 October 2026, records the same licence as issued on 25 January 2026, expiring on 25 July 2026, status “Assessment in progress”. Truststake’s own terms go further and describe OGL/2024/842/0350 as an application “in progress”, while its footer says it operates under the licence. Our Curaçao licence guide explains how to read these records.
Its help text also calls 155219 its “licence number”; that is the company number, and the operator’s name is misspelt there as “Sefiaray”. Among the Truststake sister sites, Betmac is the one we can confirm: both sites’ terms name Sefiarray B.V. and the same licence, and the two sets of terms are substantially the same; the differences are the licence wording, the welcome wagering, the game weighting and a cashback section. Our verdict on it is in the Betmac review.
| Detail | What we found |
|---|---|
| Licence | Curaçao Gaming Authority, OGL/2024/842/0350 |
| Licence holder | Sefiarray B.V. |
| Player fund protection | Not stated |
| Self-exclusion | By email; 24 hours if no period is given; per site, so Betmac isn’t covered |
| Dispute service | None named; the terms point to “Curacao eGaming”, not the Curaçao Gaming Authority |
| Game testing | No laboratory named |
Who can play at Truststake
Truststake’s general terms list 37 restricted territories, including the USA and its territories, Australia, Austria, Belgium, France, Germany, the Netherlands, Portugal, Spain, Sweden, Curaçao, China and Japan; the shorter summary page lists 26. Both say that anyone whose country isn’t offered on the registration page can’t sign up. The UK, Canada, New Zealand and Ireland aren’t on either list.
On 29 October 2026 the site opened normally in our checks from the UK, Canada, New Zealand and Ireland, with the same euro offers and the same terms in all four. An open website isn’t permission to play: the terms make complying with your local law your responsibility. Our UK country guide explains what UK players give up offshore.
Truststake welcome bonus and promotions
Truststake advertises three different welcome offers. The promotions banner and the offer page promise 100% on each of the first three deposits, up to €5,000 in total, plus 300 free spins on Hacksaw Gaming’s Marlin Masters. The live casino lobby’s banner shows 100% up to €1,500 plus 100 spins. The FAQs on the homepage and promotions page describe a single first-deposit match of 100% up to €525 plus 100 spins on Sakura Fortune, from €20. The general terms add that the bonus must be selected when you deposit and that crypto deposits don’t qualify. Ask support which offer your deposit will receive before you pay in.
Welcome bonus worked example
- Deposit: €20, with the welcome bonus selected (the FAQs’ minimum; the other two offers don’t state one).
- Match: 100%.
- Bonus credited: €20, plus 100 spins in the FAQ version; how the 300-spin package is split across its three deposits isn’t stated.
- Total playable balance: €40; cash is used before bonus money.
- Wagering: 45× the deposit plus bonus (45× from the welcome terms; the base Truststake uses wherever it names one).
- Total wagering needed: €1,800 within seven days; spin winnings are wagered 35× on top.
- Spins equivalent: 9,000 spins at €0.20; that is turnover, not a target, and each bet must stay at €5 or less and below 25% of your balance.
- Win cap: up to €5,000 can be converted from bonus winnings, and spin winnings are capped at €100 in total, across all spin campaigns.
Truststake wagering requirements
The welcome bonus must be wagered 45 times, according to the welcome section of the general terms. The bonus terms and the FAQs give 35 times, but the bonus terms apply that figure only “unless otherwise stated”, and the welcome terms state otherwise. The welcome section doesn’t name the base; every Truststake page that does uses the deposit plus bonus, so we count it that way: €1,800 of bets on a €20 deposit with a €20 bonus, where the FAQs’ figure would mean €1,400. Only slots count; live casino, blackjack, video poker and a list of named slots are excluded, as are opposite roulette bets and the slot “Gamble” feature. Bonuses expire after seven days and spins after two, according to the bonus terms (the general terms say seven days for both), and any withdrawal request forfeits an active bonus. Our bonus guide explains how caps and deadlines change what an offer is worth.
Truststake free spins, bonus code and other offers
The Truststake free spins are either 300 on Marlin Masters or 100, depending on which page you believe; the FAQ version credits 50 on Sakura Fortune at once and 50 a day later. Spin winnings are wagered 35 times and capped at €100 in total. No Truststake bonus code is needed for the welcome offer, which you select when depositing. The terms cap any no-deposit spins at €20 and winnings from an unfunded account at €100, but we found no Truststake no deposit bonus on offer on 29 October.
We found no Truststake promo code on the site either. The promotions page advertised a €100 Monday Reload, a Play’n GO progressive jackpot and a points-based loyalty shop. The general terms describe Truststake cashback paid daily on the previous day’s slot losses, from €5 up to €250, as cash with no wagering, to be claimed by 23:59 UTC, without giving a percentage; the bonus policy elsewhere caps cashback winnings at 25 times the cashback. The promotions page mentions cashback only in general terms, so whether this daily scheme runs, and at what rate, is unconfirmed.
Truststake sign up walkthrough
Based on the terms and site FAQs; we didn’t open an account.
- Register. Give your legal name, date of birth, address, email and phone number; you must be 18 or older, with one account per person and IP address.
- Verify early. Upload ID and a utility bill from the last three months through the cashier’s verification tool; checks may be triggered at €2,000 in deposits or withdrawals over 180 days, or earlier, including before any withdrawal.
- Deposit with the bonus selected. Deposit €20 or more by card, bank transfer or e-wallet (not crypto) and confirm in writing which welcome offer applies.
- Track wagering. Keep bets at €5 or less and under a quarter of your balance, and use spins within two days.
- First withdrawal. Wager each deposit at least once, then request at least €100; after a card or Apple Pay deposit, you need a bank account that accepts euros.
Truststake games: slots and live casino
The lobby shows no game counter. Truststake’s help text claims “2,000+ games”, while its welcome page promises “3000+ slots”; we couldn’t count either. The Truststake games named on the site include Book of Dead and Legacy of Dead from Play’n GO, Hacksaw Gaming’s Marlin Masters, and crash games such as Aviator, Helicopter X and Limbo Cat, with Truststake slots grouped into Megaways, Bonus Buy, Jackpot, Books and Fishing categories.
The Truststake live casino lists roulette, blackjack, baccarat, poker and sic bo sections, without naming the studios behind them. Bonus money can’t be used on live games. We didn’t play, so game performance wasn’t tested.
Sports betting: what we found at Truststake
Truststake’s help text says it offers “sports betting”, but we found no sportsbook on 29 October 2026. The menu lists only Home, Casino, Live Casino and Promotions; the footer has no sports link; the promotions page has no sports offers; the terms contain no sportsbook rules (one line in the bonus terms mentions sportsbook stakes); and the addresses /en/sports and /en/sportsbook returned server errors. Our betting sites guide covers the casinos that do run a sportsbook.
Truststake payout methods, withdrawal times and limits
The cashier is behind log-in and the site shows no payment logos. Its FAQ names Visa, e-wallets, bank transfer and crypto, including Bitcoin, Ethereum, Dogecoin and TRON, and the terms add Mastercard and Apple Pay. The decisive rule is in the terms: deposits by Visa, Mastercard or Apple Pay can only be withdrawn by bank transfer, in euros, to an IBAN that accepts euros, with a €100 minimum per request. A transfer to an account that can’t take euros bounces back, and re-sending can take up to 30 days.
| Method | Deposits | Withdrawals | Time (stated) | Time (player-reported) | Fees |
|---|---|---|---|---|---|
| Visa, Mastercard | Yes (terms, FAQ) | Only by euro bank transfer | 1–3 business days after verification | No method-specific reports | Withdrawal fees “may” apply |
| Apple Pay | Yes (terms) | Only by euro bank transfer | As above | No method-specific reports | As above |
| Bank transfer | Yes (FAQ) | Yes, in euros, €100 minimum | As above | No method-specific reports | As above |
| Crypto (BTC, ETH, DOGE, TRX and others) | Yes (FAQ); no welcome bonus | Not stated in the terms | Not stated in the terms | No method-specific reports | As above |
| E-wallets | Named but not listed (FAQ) | Not stated | Not stated | No method-specific reports | As above |
The stated Truststake withdrawal time is an aim of one to three business days after verification, which may include a notarised ID; arrival then depends on the bank. The site’s own payment table promises card payouts in 1–3 days, crypto within 24 hours and bank transfers in 3–5 days, but the terms make no method-specific promises. On Trustpilot, one player described fast payouts (17 March 2026) and another said repeated verification requests stopped a withdrawal (1 August 2026); neither named the method.
| Rule | What the terms say |
|---|---|
| Minimum withdrawal | €100 |
| Truststake withdrawal limit | €2,000 a day, €6,000 a week, €15,000 a month; VIPs may agree more |
| Site payment table | £10 card minimum and £5,000 a day: in pounds and higher than the terms, so rely on the terms |
| Unwagered deposits | Deposits not linked to a bonus must be wagered once before withdrawal |
| Self-excluded accounts | A 50% admin fee may apply to pending withdrawals of €10,000 or more |
| Maximum win | €50,000 a day |
| Inactive accounts | €10 a month may be charged after 12 months |
The site’s help text says there are no fees on any transaction, while the terms say withdrawal fees may be charged and shown at the time. Our payments guide explains how these rules usually work.
Truststake mobile site and app
There is no Truststake app; the site’s FAQ says it runs in the browser on iOS, Android, desktop and tablet, and UK App Store and Google Play searches on 29 October 2026 found none. We checked the public pages on a desktop browser only, not the Truststake mobile site’s cashier or games.
Truststake customer service and complaints
The terms give support@truststake.com as the support address; Truststake’s replies on Trustpilot add that chat and email run 24/7, which we didn’t test. On Trustpilot, Truststake replied to every negative review, though usually after more than a month.
Truststake complaints go to support and are escalated internally; the terms then point to “Curacao eGaming” at complaints@curacao-egaming.com rather than to the Curaçao Gaming Authority that issued its certificate, as Betmac’s terms do, and name no independent dispute service. Under the regulator’s complaints policy (version 1.1, 18 June 2025, read as republished by European Gaming), you can complain free of charge up to six months after the bet is settled or the incident happens (for ante-post and peer-to-peer bets, from settlement or the end of the event). Most complaints must be acknowledged within a week and answered within four weeks (extendable once by four weeks); responsible-gambling complaints must be acknowledged within two days and, with best efforts, resolved within five business days. Unresolved complaints can go to an independent dispute service at the operator’s cost; that is the policy’s requirement, not something we have seen Truststake apply, so ask which service it uses. The regulator itself doesn’t decide individual complaints.
Responsible gambling tools at Truststake
The terms offer deposit limits and time-outs under My Account > Settings > Your Limits; lowering a limit is immediate, raising or removing one waits 24 hours. Longer self-exclusion is requested by email, and without a stated period the exclusion lasts 24 hours. Limits, exclusions and closures apply to one site only, so excluding at Truststake doesn’t cover Betmac. The page labelled Responsible Gaming is a summary of the terms and names no help organisations. We didn’t test the tools.
Don’t rely on the UK self-exclusion register here: neither Truststake nor Sefiarray B.V. was on the UK scheme’s list of participating companies (updated 21 October 2026, checked 27 October). If you have self-excluded, don’t open an account here; our safer gambling page lists free, confidential support.
What real players say about Truststake
The Truststake Trustpilot profile for truststake.com, the address that forwards to the site and matches its support email, scored 2.6 from 7 reviews on 29 October 2026: 14% five-star and 86% one-star. Truststake claimed it in March 2026 and hasn’t invited customers recently. A separate profile for truststake1.com had no reviews. We paraphrase reviews; they are opinions, not verified facts.
| Source | Rating | What players praise | What players criticise |
|---|---|---|---|
| Trustpilot (truststake.com) | 2.6 from 7 reviews; claimed | Fast payouts and a good experience (17 Mar 2026) | Repeated verification requests blocking a withdrawal (1 Aug 2026); a game freezing on a bonus (20 Jul 2026); unsolicited text messages offering £5,000 plus 300 free spins, which the company said may come from an unaffiliated site (23 Dec 2025; another updated 1 Apr 2026) |
| Casino Guru | None found | — | — |
| AskGamblers | None found | — | — |
| None found through a search engine’s index | — | — |
With seven reviews there isn’t enough feedback to judge payouts. The text-message complaints matter more than their number: they describe offers with the same figures as Truststake’s own headline, though in pounds, and Truststake says the sender may not be connected to it. Either way, treat any message with a log-in link with care and type the address yourself.
What Truststake gets wrong
- Licence records that don’t match: Active on the certificate, under assessment in the register, and an application in its own terms.
- Three welcome offers on its own pages, and FAQs that quote 35× wagering where the welcome terms say 45×.
- Card and Apple Pay deposits paid out only by euro bank transfer, with a €100 minimum.
- A payment table in pounds with limits the terms don’t support, and “no fees” claims against a withdrawal-fee clause.
- A possible 50% admin fee on large pending withdrawals from self-excluded or timed-out accounts.
- Complaints pointed at a former licensing body, and self-exclusion that stops at one site.
- Help text promising sports betting where we found no sportsbook.
Truststake casino vs Wildies
Wildies is run by a different company, Leva Limited, under an Anjouan licence; you can read our Wildies review for the detail. The table compares the main points.
| Truststake | Wildies | |
|---|---|---|
| Licence | Curaçao; certificate Active, register “assessment in progress” | Anjouan, Valid on the register; excludes the UK |
| Welcome bonus | Up to €5,000 + 300 spins over three deposits, €1,500 + 100 or €525 + 100 (pages disagree); 45× (deposit + bonus) | Up to €3,250 + 150 spins over four deposits; 30× (deposit + bonus) in seven days, then five |
| Games | No counter (claims 2,000+); no sportsbook found | 4,589 catalogue entries; sportsbook |
| Withdrawals (stated) | 1–3 business days after verification; €100 minimum; €2,000 a day | Processing up to 72 hours; €20 minimum; €2,000 a day (terms; the FAQ is lower) |
| Withdrawals (player-reported) | Too few reports to judge (7 Trustpilot reviews) | Selected reports: two days to a week once verified (Trustpilot, Sep–Oct 2026) |
| Main fee clauses | Withdrawal fees may apply; 50% admin fee on large pending withdrawals from excluded accounts | Possible 1% deposit fee (max €10); 5% for frequent withdrawals |
| Ratings | Trustpilot 2.6 (7 reviews); no Casino Guru review found | Trustpilot 2.4 (43 reviews); Casino Guru Safety Index 4.1 (an editorial score) |
Neither is a clear choice. Wildies publishes a game catalogue we could count, runs a sportsbook and has a €20 minimum withdrawal, but its licence excludes the UK; Truststake has a Curaçao licence with records that don’t match, a €100 minimum and the stricter bank-transfer rule for card deposits.
Truststake review: final verdict
Truststake is a straightforward slots site from Betmac’s operator, with a simple log-in-and-play layout. But its pages contradict each other on the welcome offer, the wagering, the payment limits and whether it has a sportsbook, and its licence records disagree.
We’d wait until the register matches the certificate and Truststake settles its welcome terms. After that it may suit a slot player who lives where it accepts players, whose own law allows offshore play, who has a bank account that takes euros and who skips the bonus. If you have self-excluded anywhere, don’t open an account. If you do sign up, type truststake1.com yourself rather than following a text message or search result, and get the welcome terms confirmed in writing.